Privacy Policy

SREYANIMTI PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, with CIN: U46303WB2026PTC285728 and its registered office at 83, S.P MUKHERJEE ROAD, Kalighat, Kolkata, West Bengal, 700026 (hereinafter referred to as the "Company," "We," "Us," or "Our"), operates the Soveh platform.

This Privacy Policy explains our practices regarding the collection, use, and processing of your data. By using the Platform, you consent to the terms outlined herein.

1. Data Collection

The Company collects information necessary to facilitate trade in groceries, cosmetics, electronics, and dairy products as authorized by our Memorandum of Association.

1.1 Personal & Business Identifiers

User Identity: Full Name of subscribers or authorized representatives.
Contact Details: Mobile number, email address, and physical delivery addresses.
Business Credentials: Shop name, location, and tax identifiers including PAN: ABSCS3238E*.

1.2 Transactional & Technical Data

Orders: History of goods purchased, including pulses, spices, electronics, and dairy items.
Device Data: IP address, device type, and application usage patterns.

2. How We Use Your Data

The Company processes your data for the following purposes:

2.1 Service Fulfillment

To process orders, manage logistics, and coordinate with distributors and retailers.

2.2 AI and Technological Advancement

AI Model Training: We use anonymized and aggregated data to train, develop, and improve our Artificial Intelligence (AI) models and machine learning algorithms.
Technology Optimization: To enhance platform automation, predictive analytics for inventory, and personalized user experiences.

2.3 Legal & Operations

To maintain records as required by the Ministry of Corporate Affairs (MCA).
For fraud prevention and internal system auditing.

3. Data Sharing & Disclosure

We do not sell your personal data to third parties. Disclosure is limited to:

Logistics Partners: For the delivery of allied and related goods.
Service Providers: Third-party cloud and computing providers that support our AI infrastructure.
Legal Mandates: When required by law or to protect the interests of the Company and its members.

4. Data Security & Ai Ethics

We implement industry-standard encryption and technical safeguards to protect your information. When using data for AI and technology development, we utilize de-identification techniques where possible to ensure that the development of our technological suite does not compromise individual privacy.

5. User Rights

Users may exercise the following rights by contacting our grievance team:

Right to Correction: Update inaccurate personal or business data.
Right to Erasure: Request account deletion, subject to the Company’s statutory data retention obligations under Indian law.
Right to Information: Seek clarity on how your data is being utilized in our technology stack.

6. Contact & Grievance Redressal

In compliance with the Information Technology Act, any queries or grievances regarding data usage for AI and platform services should be directed to:

Grievance Officer
SREYANIMTI PRIVATE LIMITED
Registered Office: 83, S.P MUKHERJEE ROAD, Kalighat, Kolkata, West Bengal - 700026

Email: support@soveh.com
Phone: +91 9147209780